Delivery, complaint, returns


In the event of non-compliance of the food product with the contract, the buyer has the right to demand the replacement of the product, or a price reduction or withdrawal provided it notifies the seller immediately after finding the non-conformity of the goods with the contract, no later than 3 days after delivery of the order. In order to make a complaint, please contact the Online Store by e-mail or by phone.

A complaint will be processed within a maximum of 7 days. The client will be notified in writing of the result of its consideration to the e-mail address or the address of residence. No response within the specified time will be considered as a positive consideration of the complaint.

The store returns the amount due to the customer for the returned goods within 7 days, counting from the day of the positive consideration of the complaint, to the account indicated by the customer by email.

The online store does not accept any parcels paid on delivery.

Differences between the actual appearance of the product and its photo on the website of the Online Store can not be the basis for a complaint and return of the purchased goods.

The supplier leaves the order to the person located at the address indicated by the customer. The supplier is not able to verify the personal data of the recipient of the goods.

Customer absence

In the absence of the Customer at the address indicated by them while ordering delivery on the day indicated in accordance with the delivery schedule, an employee of the Online Store will attempt to contact the customer by phone. If a new delivery date is set, the order will be delivered again at the new set time. In this case, the customer will be charged a double transport fee. The online store is not responsible for the quality of products that, for reasons attributable to the customer, will become impossible for later use (perishable products, fresh products, short expiry dates, etc.).The customer can not refuse to accept them for this reason, without paying the sale price.

Refusal to accept the order

Unjustified refusal to accept the order by the customer is treated as a violation of the rules of these Terms of service.  

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